How to cancel Visible

Visible is one of the best values in the carrier space right now — offering unlimited everything on Verizon’s network for only $40/month. As much as we love it, we also understand that it might not be for everyone. If you sign up for Visible and decide it’s not a good fit, here’s how you can cancel your service.

Products used in this guide

  • Cancel at any time: Visible ($40/month at Visible)

How to cancel Visible and keep your phone number

You have two ways to cancel your Visible service, and the first method we’re going to talk about will allow you to keep your phone number and move it to whatever carrier you’re switching to. You’ll need to chat with Visible’s customer service to do this, and you can get started with the following steps:

  1. Open the Visible app on your phone.
  2. Tap the question mark icon in the upper-right corner.
  3. Tap Live Chat.

Once you’ve entered the live chat, just tell the Visible customer service rep that you’d like to cancel your service and move your number to another carrier. You’ll need your account number and PIN handy to complete the transfer, so make sure you have those before getting started.

How to cancel Visible and get rid of your number

Alternatively, if you want to cancel Visible and don’t care about losing your phone number, you don’t have to contact the customer service department at all. Here’s what to do instead.

  1. Open the Visible app on your phone.
  2. Tap the Account button on the bottom navigation bar.
  3. Tap the autopay toggle so that it’s turned off.

With autopay turned off, all you have to do now is wait for your next monthly payment to lapse. You won’t be charged any more, and you can move on to whatever other carrier you’d like.

Our top equipment picks

Cancel at any time


$40/month at Visible

Come and go as you please.

Visible gets a lot right. Its $40/month plan includes unlimited everything, you don’t pay extra taxes or fees, and hotspot access is included for free. If you do end up wanting to leave for whatever reason, doing so is easy since Visible doesn’t lock you into a contract.

Incredible mid-ranger

Google Pixel 3a

$400 at Amazon

Use it on Visible or anywhere else.

The Pixel 3a is a mid-range smartphone we can’t get enough of. Its camera takes stunning photos, the AMOLED display looks really good, and performance is plenty fast. In addition to working on Visible, you can also use the Pixel 3a on just about any major carrier or MVNO.

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